Important Notice Regarding Infringement Reports

 

PLEASE NOTE: At the current time we are only able to accept online Infringement Reports that relate to London Borough of Islington locations. Infringement Reports for other clients can currently only be submitted by phone or email. We do accept reports at any time, but please note that due to current circumstances, it is not always possible to respond to every report, or respond right away. Response times will vary according to the time that reports are made and the number of reports we have received. Service can also vary according to traffic levels and routes and arrangements to comply with Government policy on public health. Please also note that operating times in Islington are 06.00 hrs to 22.00 hrs, Monday to Saturday and we are unable to respond outside of those times.    


Any information or data submitted to us in respect of an infringment report is considered to be provided with full consent and is subject to our privacy notice

If you wish to submit an Infringement Report, please ensure that you are aware of our hours and days of operation for the location that you are reporting for. There is unfortunately little point in submitting a report for a location at a time when we are unable to attend. 

For example, if we do not provide any service on a Sunday at your location, any report you make on that day cannot be actioned until at least Monday morning and so your report is unlikely to be of benefit. Similarly for locations where the service does not operate operate overnight, there is no point in submitting a report at 10.00 pm if we do not operate before 09.00 am the next morning. 

All our sites have varying operational hours and so to save yourself the trouble of submitting a report that cannot be acted upon, and then the subsequent frustration that we have not arrived to action your report, please ensure that whenever possible you are only submitting reports during our operational hours for your location.

If you are unsure of your current operational hours, you may contact us during normal office hours, or your landlord / housing association / local authority estate parking section to confirm the details. 

Please also note that Data Protection laws prevent us from reporting back to you as to the specific outcome of your report. This is because the vehicle is considered to be the property of an identifiable individual and whether or not that individual receives a parking charge notice is their own private data that cannot be released to unauthorised third parties. Therefore we would ask that you do not contact us to check on the status or outcome of your report as we cannot provide any information to you. 




PLEASE NOTE: At the current time we are only able to accept online Infringement Report that relate to London Borough of Islington locations. Infringement Reports for other clients can currently only be submitted by phone or email. We do accept reports at any time, but please note that due to current circumstances, it is not always possible to respond to every report, or respond right away. Response times vary according to the time that reports are made and the number of reports we have received. Service can also vary according to traffic levels and routes and arrangements to comply with Government policy on public health. Please also note that operating times in Islington are 06.00 hrs to 22.00 hrs, Monday to Saturday and we are unable to respond outside of those times. 


If you still wish to submit an Infringement Report, please click here